Hotstar is a leading streaming platform in India that offers a wide range of content, including live sports, movies, TV shows, and original web series. The platform has become increasingly popular in recent years, with millions of users tuning in to their favorite content every day. However, as with any online platform, users may face issues or have queries related to their accounts. To address these concerns, Hotstar has set up a dedicated customer care team to assist users in resolving their issues. In this article, we will discuss the various ways in which you can contact Hotstar customer care and get your issues resolved.
Hotstar Customer Care
One of the most common ways to contact Hotstar customer care is through the in-app support feature. This can be found by going to the ‘Help’ or ‘Settings’ section of the Hotstar app. Here, you can find a list of frequently asked questions (FAQs) that may help you resolve your issue. If you are unable to find a solution to your problem in the FAQs, you can also submit a ticket to the customer care team through this section. This ticket will be assigned to a customer care representative who will assist you in resolving your issue.
Hotstar Customer Care E-mail
Another way to contact Hotstar customer care is through their email support. You can send an email to email@example.com with your issue and a customer care representative will get back to you as soon as possible. It is important to note that email support may take longer to resolve your issue as compared to the in-app support feature.
Hotstar Customer Care Number
Hotstar also has a dedicated customer care number that users can call to get assistance. The customer care number is +91-124-613-1212. Users can call this number between the hours of 9:00 am to 9:00 pm IST, Monday to Sunday. It is important to note that call wait times may be longer during peak hours or during major events or live sports.
In addition to these methods, Hotstar also has a strong presence on social media platforms such as Twitter and Facebook. Users can contact the customer care team through these platforms by sending a direct message with their issue. The customer care team will respond to these messages as soon as possible.
Hotstar also has a dedicated customer support website where users can find a list of frequently asked questions, as well as a detailed guide on how to use the platform. This website can be accessed by going to the ‘Help’ or ‘Support’ section of the Hotstar website.
Another way to get help is through the Hotstar Community. This is a platform where Hotstar users can ask questions, share tips and connect with other users. Users can also find solutions to common issues here and also get help from other users.
Hotstar also has a feature called Hotstar VIP which is a premium service that allows users to access live sports, movies, and TV shows without any ads. If you are facing issues with Hotstar VIP, you can contact the customer care team through the same channels as mentioned above.
In conclusion, Hotstar has a dedicated customer care team that is available to assist users in resolving their issues. Users can contact the customer care team through the in-app support feature, email, phone, social media platforms, dedicated customer support website or the Hotstar Community. It is important to note that wait times may be longer during peak hours or during major events or live sports, so it’s always better to reach out to the customer care team as soon as you encounter an issue.